Skincare should not leave you with more questions than answers.
Explore the most common questions about Soul Skin®, our formulas and the personalized guidance available throughout your skin journey.
About Soul Skin®
What is Soul Skin®?
Soul Skin® is a clinical, consultation-first skincare brand rooted in education, intentional product selection and ongoing guidance.
Rather than asking you to choose products based on trends or marketing claims, we help you understand your skin's current condition, your concerns and what may be preventing you from seeing lasting change.
What makes Soul Skin® different?
Soul Skin® is more than a collection of products. It is a guided approach to caring for your skin.
Every recommendation considers your skin, your environment, your current routine and the season of life your skin is experiencing.
You are not expected to diagnose your own skin or navigate an overwhelming number of products alone.
What is The Soul Skin Method™?
The Soul Skin Method™ organizes your routine into four intentional steps:
Cleanse • Treat • Restore • Protect
Every Soul Skin® product is color coded by collection, making it easier to understand where it belongs in your ritual and why you are using it.
Where are Soul Skin® products made?
Our formulas are made in Florida in small batches using clean, ethically sourced ingredients.
Soul Skin® products are vegan, cruelty free, nut free and formulated without synthetic fragrance.
Is Soul Skin® suitable for mature skin?
Yes.
Supporting mature skin is an important part of the Soul Skin® philosophy.
We focus on concerns such as dryness, loss of firmness, uneven tone, visible sun damage, sensitivity and changes in the skin barrier. Recommendations are based on what your skin needs now not solely on your age.
Is Soul Skin® only for women?
No.
Skin health is not gender specific.
Soul Skin® products and personalized guidance are available to anyone who wants a more intentional and informed approach to caring for their skin.
Choosing Your Products
Where should I begin?
Begin with the complimentary Skin Assessment.
Your answers help us understand your concerns, current products, lifestyle and skin goals before making recommendations.
You will receive a more intentional starting point without the pressure to purchase an entire routine.
Click the Start My Skin Assessment button on the home page.
Can I shop without completing a Skin Assessment?
Absolutely.
You may shop the complete collection at any time.
However, if you are uncertain about which formula to choose, have multiple concerns or already use several active products, we recommend completing the assessment first.
Do I need to replace my entire skincare routine?
Usually not.
We can review what you already own, identify what may be working and help you fill the true gaps in your routine.
Soul Skin® guidance is not based on replacing products simply for the sake of selling you something new.
Can you help me choose between similar products?
Yes.
Several products may address the same general concern in different ways.
Your skin type, sensitivity, current routine and goals help determine which formula is the better fit.
Contact us or complete the Skin Assessment before purchasing if you are unsure.
Can Soul Skin® help with sensitive or reactive skin?
Yes.
Sensitive skin often benefits from a simplified routine focused on barrier support and carefully introduced products.
Because sensitivity can have many causes, we recommend completing the Skin Assessment before adding exfoliants, retinol or other active formulas.
Can I use Soul Skin® with products from another brand?
Yes.
Your routine does not need to contain only Soul Skin® products.
We can help you determine how a Soul Skin® product fits into your existing routine and whether any ingredients or active formulas should be alternated.
Using Your Products
How quickly should I expect results?
Some changes, such as improved hydration and comfort, may be noticed relatively quickly.
Concerns involving uneven tone, texture, firmness or visible signs of aging generally require consistent use over time.
Skin results are not created by one application or one product. Your complete routine, lifestyle, consistency and use of daily sun protection all matter.
How should I introduce a new product?
Introduce one new product at a time whenever possible.
This allows you to observe how your skin responds and makes it easier to identify the cause of irritation if it occurs.
Follow the directions provided with your product and begin active formulas gradually unless you have been personally advised otherwise.
In what order should I apply my products?
A general Soul Skin® ritual follows this order:
Cleanse
Exfoliate or use treatment pads as directed
Mist or apply essence
Apply serum
Apply moisturizer
Finish with SPF every morning
Your personalized recommendation may vary depending on your products and skin needs.
Can I use multiple serums together?
In many cases, yes but more is not always better.
Some serums layer beautifully, while others are best alternated.
If you use retinol, exfoliating acids, prescription tretinoin or other advanced formulas, contact us for guidance before combining products.
Can I use Soul Skin® with prescription skincare?
Possibly, but prescription products should be incorporated carefully.
Please tell us if you use tretinoin, hydroquinone, prescription acne treatments or medication that affects your skin.
Soul Skin® guidance does not replace the advice of your prescribing medical provider.
Are Soul Skin® products safe during pregnancy or nursing?
Ingredient needs and medical recommendations can vary during pregnancy and nursing.
Please consult your physician before beginning any new skincare product.
Let us know that you are pregnant, nursing or trying to conceive when completing your Skin Assessment so we can avoid recommending commonly restricted ingredients.
Should I use SPF every day?
Yes. Absolutely.
Daily sun protection is essential for supporting the results of your routine and helping prevent additional visible sun damage.
SPF should be applied every morning and reapplied as appropriate, particularly when outdoors, sweating or exposed to prolonged sunlight.
Can I use Soul Skin® before or after professional treatments?
Many Soul Skin® products can support a professional treatment plan, but active products may need to be paused before or after certain procedures.
Always follow the instructions provided by your licensed treatment provider.
You may also contact us for help adjusting your home care ritual around a facial, peel, laser treatment or other professional service.
Guidance and Support
What happens after I purchase?
Your guidance does not end at checkout.
You are encouraged to reach out with questions about application, layering, skin changes or adjusting your routine.
As your skin evolves, your recommendations can evolve with it.
Please contact us directly with any follow up questions at laluna@soulskinflorida.com
Do you offer in person skin consultations?
Yes.
Soul Skin® provides personalized guidance at select pop ups, community workshops, wellness events and private experiences throughout Florida.
Visit our Events page or follow IG @lalunasoulskin for upcoming opportunities to experience Soul Skin® in person.
Does Soul Skin® offer workshops or group education?
Yes.
Soul Skin® offers educational skin workshops, seasonal skin health presentations and customized experiences for communities, wellness organizations and private groups.
Please use the Contact page to inquire about bringing a Soul Skin® experience to your community or organization. Or email us directly at laluna@soulskinflorida.com
Can professionals partner with Soul Skin®?
Yes. We welcome conversations with aligned aestheticians, wellness professionals and independent providers who value education, integrity and an elevated client experience.
We provide full training, mentorship, incentives and opportunities to help you build your clientele and their full client journey.
Partnership inquiries may be submitted through the Contact page or email us directly at laluna@soulskinflorida.com
Orders and Policies
Where can I find shipping information?
Current order, processing, shipping and delivery information can be found in our Shipping Policy.
If you need an order by a specific date, please contact us before placing your order.
What is the return policy?
We 100% stand behind every product. Please email is directly at laluna@soulskinflorida.com with any follow up questions. We will connect either next steps.
What should I do if my order arrives damaged or incorrect?
Please contact Soul Skin® promptly with your order number and photographs of the package and product. We will review the issue and help determine the appropriate next step.
How can I contact Soul Skin®?
Questions are always welcome.
Email: laluna@soulskinflorida.com
Text: 321-222-7829
Instagram: @lalunasoulskin
You should never feel as though you have to navigate your skin journey alone.
Still unsure where to begin?
Click Start My Personalized Skin Assessment button on the home page or text “SKIN ASSESSMENT WEBSITE” to 321-222-7829 for your personalized skin assessment.